Service Manager, Collections
Ref: 160701-2
Salary: £58,364 p.a. plus benefits
37 Hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
This is a strategic leadership role responsible for delivering high-quality, efficient and sustainable waste collection services across the borough. Reporting to the Head of Environment and Waste, you will lead the operational and strategic direction of the collections service, ensuring it meets statutory requirements while delivering excellent outcomes for residents and the environment.
You will oversee service performance, contract management, budgets and assets, driving continuous improvement and innovation. Working across the council and with external partners, you will ensure collection systems are optimised, compliant and aligned with best practice, while maximising value from collected materials.
This role includes responsibility for developing Waste Strategy, monitoring KPIs, improving customer satisfaction and ensuring strong governance and regulatory compliance. You will lead and develop teams, promote a high-performance culture, and provide expert advice to Members and senior stakeholders.
We are seeking an experienced leader with a strong background in waste collection within a local authority or similar environment.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
For further information about the role please contact Tom Lawrence at TLawrence@swindon.gov.uk
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our Employee benefits and rewards | Swindon Borough Council.
If you are experiencing technical issues submitting your application, please email resourcing@swindon.gov.uk
Closing date: 24 May 2026
