Every day, UK councils face a familiar challenge: balancing service quality, operational costs, and mounting pressure on teams. Drivers and planners must respond faster, complaints need immediate attention, and valuable knowledge leaves as experienced staff retire. Meanwhile, the biggest opportunities for improvement are not in the office. They are out on the street, where the real work happens. Yet many systems are still built for desk-based work, not for the field.
Who We Are
Jewel develops user friendly software for waste collection teams. We believe technology should support people, not replace them. That is why our approach is simple: “Designed for the Field, Not Just the Office.” Our software is built from the ground up together with the drivers, planners, and supervisors who use it every day.
Across Europe, more than 100 waste collection organisations run their daily operations on Jewel, supporting over 1,500 vehicles and thousands of crews. Our platform manages millions of collections each year, from small towns to complex urban areas. We also work closely with UK partners, ensuring our product aligns with local operational realities, regulatory requirements, and service expectations.
The result is real impact. Customers typically see fewer missed collections, smoother daily execution, and faster onboarding of new or replacement drivers, often reducing operational disruptions by double digit percentages.
Our core values, Integrity, Ambition, and a Focus on Improvement, guide how we work with customers. We are accessible, we keep our promises, and we continuously improve based on feedback.
What Real-Time Visibility Changes
When drivers, planners, and managers can see operations as they happen, clarity, control, and collaboration improve immediately.
Drivers see exactly what is completed and what is left. Digital route guidance captures progress automatically, without paper lists or guesswork.
Planners can respond instantly to missed collections. Has that street been done? Where is the nearest crew? Can they circle back now? Live visibility enables fast, informed decisions instead of reactive radio calls.
Teams collaborate more effectively. Multiple crews can jointly complete areas, while route-specific knowledge is captured in the platform instead of being lost when experienced staff retire.
What UK Local Authorities See
Local authorities working with Jewel typically experience:
- 12–16% cost savings through optimised routing and reduced backtracking
- 20–25% fewer resident incidents reported
- 2–3-week onboarding for new drivers instead of 3–6 months
- Integration with existing back-office and in-cab systems
- Measurable improvements within the first 8–12 weeks
Learn More
Book a demo tailored to your authority, download our success stories, or start a conversation about your specific challenges.
Visit https://www.jewelsoftware.com/solution/waste-collection to learn more.
