NLWA - who will share their new AI‑powered natural‑language search tool, developed with Resource Media, which helps residents find waste and recycling information quickly and accurately. Miriam Cragg and Charles Newman will outline how the tool reduces routine phone and email enquiries and improves online navigation and user satisfaction, freeing up staff time for community engagement.
Biffa – who will discuss their Binsight smart waste solution, which uses sensor‑equipped bins and data modelling to automatically monitor household food‑waste presentation in real time. The solution gives councils more accurate behavioural insights, with far less manual effort, helping them target interventions and improve service delivery more effectively.
This webinar is ideal for communications and operational teams looking for practical, proven digital tools that support better services.
