Hi, it is us again. Hopefully, you are not sick of us yet and when it comes to information about the DRS and EPR consultations there is no such thing as too much information.
By the time you read this we will have held (or maybe even holding) a webinar outlining the main points of both consultations and you will have already received two briefing notes along with an invitation to book on workshops.
The Problem: You have sent letters directly to your residents asking them to be more conscious with the way that they recycle or informing them that you are bringing in a chargeable service.
Unfortunately, these letters did not make the impact you hoped for and has this then led to an increase of Customer Service calls from your residents, not clear on the messaging you were trying to get across and most of them had just thrown the letter away.
An increase of customer calls can take up valuable time within the Contact Centre, which could mean that you need to employ extra people at busy times of the year, leading to additional cost as well.
Carbon WARM is essentially a set of conversion factors that enable us to express waste management tonnage data in terms of Greenhouse Gas emissions relative to landfill. Intended to supplement traditional weight-based monitoring and evaluation with an approach that focuses on the environmental (climate) impacts of waste and resource management, Carbon WARM has been developed by WRAP to allow monitoring and evaluation of the impacts of the Resources and Waste Strategy, in terms of its Greenhouse Gas emissions impact, measured as carbon dioxide equivalent (CO2e).
Waste and resource management company FCC Environment is working with Dunelm to showcase the daily routine of two team members working across its household waste recycling sites in Wigan and Buckinghamshire.