When is a crisis not a crisis? Or should the question be how does a non-crisis turn into a crisis? Either way, with the growth of social media & increasing expectations from customers, you need to know how to handle a crisis of any size now, more than ever.
Whether you’re a sole-trader, a local authority or a multi-million pound conglomerate, the smallest incident can turn into your biggest nightmare and ultimately cost your organisation its reputation if it isn’t handled well.
This course and follow up workshop will help you to understand how to identify potential crises, the reasons why “when” and “how” you react have such an influence on the outcome, and what steps you need to put in place to prepare for a crisis.